General Terms and Conditions

By accessing, browsing and using the website of Zsanett Hotel or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

1.Service Provider:

Name: Böczkös Hotel and Entertaimnent Ltd.

Short name: Böczkös Ltd.

Address: Berényi Street 9, Balatonkeresztúr, 8648-Hungary

Mailing address: Berényi Street 9, Balatonkeresztúr, 8648-Hungary

Company Registry Number: 14-09-002641
Tax number: 10685677-2-14

Telephone: 06-85-575011

Fax: 06-85-575012

E-mail: info@zsanetthotel.hu
Internet: http://zsanetthotel.hu

2. General Provisions:

2.1. The General Terms and Conditions summarize the contractual contents based on which the Service Provider concludes an accommodation agreement with its Guests.

Individual conditions are not part of these General Terms and Conditions, however, the possibility of concluding special agreements with travel agents or travel organisers with conditions matching the given business is not excluded.

3. Contracting Parties:

3.1. The Guest uses the services provided by the Service Provider.

3.2. If the Guest sends his or her order in respect of the services directly to the Service Provider, the Guest shall be regarded as a contracting party. If the conditions are met, the Service Provider and the Guest shall become the contracting parties (hereinafter referred to as: the “Contracting Parties”).

3.3. If the order in respect of the services is being made to the Service Provider by a third party entrusted by the Guest (hereinafter referred to as: the “Agent”) the conditions for the cooperation are regulated in the agreement between the Service Provider and the Agent. In this case the Service Provider is not obliged to check whether the representation of the Guest by the third party is lawful or not.

4. Way and Conditions of Using the Services:

4.1. As a reply to the Guest’s oral or written call for an offer the Service Provider sends a written offer in every case. The Service Provider shall be free from its undertakings made in the offer if it does not receive any precise order within 48 hours from sending it.

4.2. The agreement is exclusively regarded as concluded if the booking made by the Guest in writing is confirmed by the Service Provider also in writing; the so concluded agreement shall be regarded as a written agreement. Oral bookings, agreements, modifications or their oral confirmation by the Service Provider are not regarded as an agreement.

The booking has to contain the Guest’s name, address, the dates of arrival and departure, the chosen room-type, the list of selected services (accomodation, package, program).

4.3. The accommodation agreement shall be concluded for a limited period of time. If the Guest definitively leaves the room before the end of the agreed term, the Service Provider shall be entitled to claim a fee in the amount of 60% of unused reserved services.

The Service Provider is entitled to re-sell the room left before the end of the term.

4.4. Modification, Cancellation Conditions

4.4.1. The following conditions prevail for cancellation and modifications of term or number of participants depending on the Hotel’s occupancy rate:

  • 15 days prior to the confirmed arrival 7,00 €/room/occasion
  • 14-2 days prior to the confirmed arrival 10,00 €/room/occasion
  • within 24 hours prior to the confirmed arrival the penalty shall be 90% of the accomodation price; modification charge is according to 4.4.3

4.4.2. For our Regular Guests, who have visited us at least 3 times, one modification 15 days prior to the confirmed arrival is free of charge.

4.4.3. In case the Hotel determine other conditions in its special offer, those conditions prevail for cancellation and modifications.

5. Services

5.1. The Hotel Restaurant provides half-board buffet breakfast and buffet dinner for our Guests from June 22nd till August 20th in the opening hours.

Prior to June 22nd and after August 20th we offer buffet breakfast with three choices of 3 course dinners.

The restaurant manager’s permission is needed for the take-away of food and drinks.

5.2. Special meal claims should be prearranged.

6. Cancellation Policy:

6.1. The Guest undertakes an obligation to send a written cancellation to the Service Provider prior to the confirmed arrival.

6.2. If the Guest does not arrive on the arrival day, and no cancellation has been made prior, the Service Provider is supposed to charge the Customer as follows:

  • the booking may be cancelled without a fee of cancellation before the first advance payment deadline
  • 30 days prior to arrival: 10% of ordered service
  • 29 to 15 days prior to arrival: 30% of the ordered service
  • 14 days to the date of arrival: 60% of the ordered service

6.3. In case of group booking the terms and conditions of cancellation are set in the specific offer.

6.4. In case of Special Offers and Discounts the terms and conditions of cancellation are set according to the individual agreement. The discounts for set period offers can not be shortened, the Service Provider is entitled to charge the full price to the Guest.

6.5. If the Guest does not use the booked services the Service Provider shall still be entitled to claim the contractual price for them.

6.6. In case of special conditions, group booking and special events the terms and conditions of cancellation are set according to the individual agreement.

7. Terms of Payment

7.1. Please pay 30% of the total fee of the accommodation as an advance via a postal cheque or remittance within 14 days from the confirmation sent by the hotel employee and send a copy of the advance order (with the indication of the name, address, order number and - if a VAT invoice is needed - the VAT number and the invoice address) to us.

If the period between the booking and the arrival is 3 weeks or shorter then the guest shall pay the total amount within 3 days.

7.2. If the period between the booking and the arrival is 4 days or shorter then the guest shall pay the total amount at the arrival on the spot.

7.3. In case of booking any products bound to special conditions, group bookings or events, the Service Provider determines conditions set forth in an individual agreement.

In case of non payment of the balance, the reservation will be cancelled.

7.4. Accepted means of payment: cash, credit card, bankcard, accepted bankcard types: Visa, Master Card, Maestro, American Express. We accept SZÉP Cards, Széchenyi Rest Cards, Erzsébet Ticket

7.5. The contracted party bears the additional charges of payment. For Travel Agencies, Tour Operators and Cooperating Partners the terms of payment are set according to the individual agreement.

7.6. Gift Coupons are an optional payment method payed in advance. Vouchers are valid up to a certain period, so be sure to use them within the given period or else the voucher may expire.

In case of money transfer (if the agreement concluded with the Service Provider does not dispose different) the Guest must transfer the price of the booked services to the Böczkös Ltd’s bank account before the agreed arrival

8. Prices

8.1. The Hotel’s actual published prices include VAT prescribed by law but do not include tourism tax which is due on the spot and do not include the costs of travel. The Hotel’s actual list prices are published on the information board in the Hotel hall and are accessible on the Hotel’s homepage.

8.2. The Service Provider may change its published prices without prior notice.

8.3. If a booking made by the Guest is confirmed by the Service Provider in writing, the Service Provider is not entitled to change the agreed price.

8.4. The Hotel’s actual list prices are published on the information board in the Hotel Rooms and in the Hotel hall. Prices for other services are published at the specific departments (restaurant, reception desk).

8.5. The Hotel’s actual list prices, discounts and special offers are accessible on the Hotel’s homepage zsanetthotel.hu.

9. Unique Services

9.1. Discounts for Children: We offer discounts for children in case they are accommodated in the same room as their parents/grandparents. Our discounts are not valid for student groups.

9.2. Half-board accomodation: According to the published offers of the Hotel, containing dinner on the day of arrival and breakfast on the day of departure.

9.3. Programs:We inform you about the actual cultural and outdoor programs and offers in the neighbourhood, some of these are available only with a certain number of participants. Please inquire about these while booking. The programs are accessible on the Hotel’s homepage www.zsanetthotel.hu.

9.4. Open air pool, sauna, free beach, toys: Open air pool, sauna, free beach and toys are available can be used properly on Guest’s own responsibility, for children parental supervision is recommended.

10. Way and Conditions of Using the Services

10.1. The Guest is entitled to occupy the booked premises on the agreed day after 14:00 o’clock and shall leave the room until 10:00 o’clock of the check-out day. Guests may only access their room, suite or chalet after having identified themselves according to applicable laws.

Reception is open 08:00-22:00 daily. For all night telephone service call 0036 30 956 0347 or 0, 101 or (9) 0036 30 9560 347 from the room service telephone.

10.2. The Hotel refuses to provide services for Guests suffering from any infective disease.

10.3. By concluding the accommodation agreement the Guest is entitled to the normal use of the leased premises and of the installations of the accommodation site accessible for the guests without any special conditions. The Hotel Rules are available in the Guest Information folders placed in the rooms and at the reception desk.

10.4. If the Guest does not use the room or premises provided properly the expenses of voluntary damage meets the Guest.

10.5. If the Guest fails to empty his or her room until 10:00 of the day marked on the check-in day as the day of departure the Service Provider shall be entitled to charge the Guest.

10.6. Depending on the Hotel’s occupancy rate, earlier arrival or later departure is possible for a 2000 HUF/room charge. If you wish to use this service, please notify our Reception prior to your arrival.

10.7. Parking: Free parking is available in front of the Hotel and enclosed on-site parking without surveillance within the Hotel fence.

11. Pets

11.1. Our Hotel allows pets for a fee to some of the rooms and chalets.

11.2. Pets can be kept in the rooms and use the common areas to access the rooms under the supervision of the Guest. However, they cannot be taken to any other premises (restaurant, swimming pool, etc).

11.3. The Guest will be held fully liable for any damage caused by his/her pet.

12. Refusal of Fulfilment of the Agreement, End of the Service Obligation

12.1. The Service Provider is entitled to immediately terminate the accommodation agreement and so to refuse to provide its services if:

12.1.1. the Guest does not use the room or premises provided to him or her properly
12.1.2. the Guest acts against the security or order of the Hotel, if his or her behaviour with the staff is objectionable or rude, if he or she is under the influence of alcohol or drugs or if he or she threatens or offends others or if his or her behaviour is inacceptable in any other way.
12.1.3. the Guest suffers from any infective disease.
12.1.4. the Contracting Party fails to comply with his or her obligation to pay advance money until the determined deadline.

12.2. If the agreement between the Parties is not carried out because of force majeure, the agreement shall terminate.

13. Accomodation Guarantee

13.1. If the Service Provider’s Hotel is not able to secure the services determined in the agreement because of its own fault (e.g. overload, provisional operation problems, etc.), the Service Provider shall provide an accommodation for the Guest immediately.

13.2. The Service Provider is obliged:
13.2.1. to provide the services listed in the agreement for the price confirmed and for the term agreed therein – or until the termination of the hindrance – at another accommodation site of the same level or higher.  Any extra cost in respect of such replacement accommodation is borne by the Service provider.
13.2.2. to provide free telephone services to inform about the new place of accomodation.
13.2.3. to provide free transportation services to the new place of accomodation.
13.1.2. if the Service Provider completely fulfils its obligations in this respect, and if the Guest accepts the offered replacement accommodations, the Contracting Party may not have any subsequent demands for damages.

14. The Guest’s illness, death

14.1. If the Guest becomes ill during his or her stay at the Hotel and is not able to look after himself or herself, the Hotel offers him or her medical attention.

14.2. In case the Guest passes away, the Service Provider claims the costs from the dead person’s relative, heir or the one paying his or her invoice; such costs may be eventual medical and procedure costs, provided services prior to the date of death and eventual damages in equipment or related to illness/death.

15. Rights of the Contracting Party

15.1. By concluding the accommodation agreement the Guest is entitled to the normal use of the leased premises and of the installations of the accommodation site accessible for the guests without any special conditions and also to be served in the opening hours.

15.2. The Guest may file a complaint during his or her stay at the accommodation site in respect of the services provided by the Service Provider. The Service Provider undertakes to manage written complaints verifiably forwarded to it (or logged by itself) within this period.

15.3. Any right to complaint by the Guest terminates after departure from the place of accommodation.

16. Obligations of the Contracting Party

16.1. Payment of the agreed price is due until the deadline determined in the booking confirmation or at the termination of the accommodation agreement.

16.2. The Guest shall see that any child under the age of 14 for whom he or she is liable shall stay under his or her supervision in the Hotel of the Service Provider.

16.3. The Guest shall not bring in any of his/her own food or drink to the food and beverage units of the hotel.

17. Compensation Liability of the Contracting Party

The Guest shall be held liable for all damages and inconvenience suffered by the Service Provider or a third person as a result of the actions of the Guest, his/her escort or any person(s) under his/her responsibility. This liability remains in effect even if the aggrieved has the right to claim compensation for his/her damages directly from the Service Provider.

18. Rights of the Service Provider

18.1. If the Guest should fail to fulfil his or her payment obligation in respect of penalty-bound services booked in the agreement but not used, the Service Provider shall have a lien on all his or her personal belongings brought into the Hotel in order to secure the Hotel’s claims.

19. The Service Provider’s Obligations

19.1. The Service Provider has to:
19.1.1. provide the booked accommodation and other services according to applicable regulations and service standards.
19.1.2. check the written complaints of the Guest and to take necessary actions to solve the problem; such actions have to be logged in writing.

20. Compensation Liability of the Service Provider

20.1. The Service Provider shall be liable for all damages suffered by the Guest within the establishment and caused by the Service Provider or its employee.

20.2. The Service Provider shall not be liable for damages that are the result of an unavoidable cause beyond the control of the employees and the Guests of the Service Provider, or that have been caused by the Guest himself/herself.

20.3. The Service Provider may determine areas in the Hotel not accessible for Guests. The Service Provider is not liable for any eventual damage or injury of the Guest occurred in such areas.

20.4. Guests must report suffered damages immediately to the Hotel and provide all necessary information and data required to clarify the circumstances of the occurred damage or for the police report or for the police procedure.

20.5. The Service Provider is only liable for the loss of valuables, stocks and cash if it expressly took over these kinds of belongings to safeguard them.

20.6. The Service Provider is not responsible for loss, damage or theft of valuables left unattended in public, communal areas.

20.7. The Service Provider is not responsible for loss, damage or theft of valuables left unattended in guest’s car in the Hotel’s enclosed on-site parking place. Accidental damage to vehicles in Hotel’s parking place will be investigated.  Hotel will only accept liability to the extent it is proved to be caused by the negligence, wilful act, default or breach of the Service Provider.

20.8. The amount of compensation is the daily amount charged for the room multiplied by fifty (except in case of valuables, stocks and cash) except if the loss does not reach this level.

20.9. Any right to complaint by the Guest for compensation terminates after departure from the place of accommodation.

21. Security of Managed Data, Declaration of Data Security

21.1. When performing its activities the Service Provider regards the security of personal data as top priority. It always manages personal data provided to it in full compliance with applicable laws, looks after their security and it undertakes the technical and organisational measures and sets up the rules of procedure required to comply with applicable laws.

21.2. The Service Provider prepares and publishes its special Data Protection Regulations accessible on the Hotel’s homepage www.zsanetthotel.hu.

21.3. The Service Provider’s activity is supervised by the notary of the local government of Balatonkeresztúr and Balatonmáriafürdő.

21.4. Regular photo and video recordings are taken in the territory of the Hotel which might made public. We inform our Guests about the date, time and place of these events at the Reception. The Guests have the right not to appear on these recordings.

22. Confidentiality

Service Provider shall comply with the provisions of the act on the protection of personal data and the disclosure of data of public interest.

23. Force Majeure

Events (e.g. wars, fires, floods, extraordinary weather, electricity shortages and strikes) not able to be controlled by the Parties (force majeure) free any Party from his, her or its contractual obligations until the respective event or circumstance exists. Parties agree to do everything in their power to limit the possibility of these reasons or circumstances occurring and to remedy the damage or delay caused by them as soon as possible.

24. Place of Fulfilment, Applicable Law and Proceeding Court

The legal relationship between the Service Provider and the Contracting Party shall be governed by the local Hungarian law. In any legal dispute arising from the service contract, the court is authorised at the location where the services are provided and declared to have competence to handle the issue. Jurisdiction is in the place where the service was rendered.

The Guest confirms that he/she has read, understood and accepted the General Terms and Conditions.

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