Guest Loyalty Programme

Why is it good to be our Regular Guest?

We reward your loyalty! As a member of the programme, every stay in our hotel earns you benefits.

The Terms and Conditions applicable to Guest Loyalty Programme has changed in 2016. The new regulations are valid for our former Regular Guests from January 1st, 2017.

Guest Loyalty Card Terms and Conditions from January 1st, 2016

General Terms

All resident and non-resident natural persons accepting the Terms and Conditions of Guest Loyalty Card may become owners of Guest Loyalty Card.

The Zsanett Hotel Guest Loyalty Card can be used only for accommodation services, therefore it is not valid for:

• VAT
• catering services
• pet accommodation
• parking services within the Hotel
• other services

Discounts may be used for maximum two rooms or one apartment at one time.

Card Application

All resident and non-resident natural persons may become owners of Zsanett Hotel Guest Loyalty Card:

• • who have no customer card yet
• • who are Regular Guests according to the former regulations and accept the new Terms
• • who complete the Application Form
• • and deliver the Application Form in person to the Hotel Reception or by mail to the following address: info@zsanetthotel.hu
• • and is willing to receive our Newsletter.

The Guest Loyalty Card shall be delivered at the Hotel reception. It is possible to collect points only after this.

Rules Applicable to Guest Loyalty Card

• • When booking, please indicate your guest card number if you wish to take advantage of the discount.
• • The discount is not automatic, you can apply for it in writing and is valid only in case of booking through our website
• • The customer loyalty discount is not transferable.
• • A guest using the accommodation service of the cardholder may only collect points if the guest is also a registered member of the programme.
• • If the card is not used for three consecutive calendar years the card category degresses.

Guest Loyalty Card Categories

Personal Loyalty Card – 5% Discount

• • Our new members registering in 2016 get a 5% discount of the first stay’s accommodation services.
• • The 5% discount shall be credited to the cardholder as points.

Gold Card – 10% Discount

• • our former Regular Guests and those becoming Regular Guests in 2016 according to the former regulations
• • 10% of the gross amount of the hotel bill of 400 000,- HUF for using the hotel’s accommodation services– calculated on the basis of the then valid price list – shall be credited to the Gold Card as points

VIP Card – 12% Discount

• • our former VIP Guests
• • 12% of the gross amount of the hotel bill of 1000 000,- HUF for using the hotel’s accommodation services– calculated on the basis of the then valid price list – shall be credited to the VIP Card as points

1 Point=1 HUF

If points are credited on the basis of a bill made out in EUR, the exchange rate used for crediting as well as using points are calculated at the current exchange rate.

Using Up Points

The cardholder may use his points collected during the period before he used the given hotel services as a discount in HUF/EUR in settling the invoice at his next stay up to maximum 50% of the gross invoice amount – calculated on the basis of the valid price list. You can request to redeem points in advance when settling the bill.

In Case a Card is Lost or Stolen

• • We replace the card for a 1000 HUF fee
• • The points credited to the old card may be carried over to the new card.
• • The new card shall have a new code.

In Case of Forgotten Card

If the card is not present points can be redeemed at the next stay according to the regulations.

Zsanett Hotel reserves the right to continuously review and possibly revise the Business Terms and Conditions. We will communicate modifications to the Business Terms and Conditions to the parties concerned by publishing the modifications on our website accessible at www.zsanetthotel.hu. , in the Newsletter and at the reception desk.

Thank You for reading our regulations! Management of Zsanett Hotel***